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Operations · Technology · Automation
Jiomtys Auto Centres
From running the garage to redesigning how the garage runs.
Jiomtys is a real operating automotive workshop. Customers, vehicles, technicians, bookings, deadlines, workshop capacity and administration gave the work its starting point. Instead of starting with software, we followed how a customer and a job actually move through the business — then connected the website, workshop and information around that journey.
We didn't start by asking what software the garage needed. We started by asking how the garage actually worked.
Customers, bookings, capacity, technicians, job allocation, administration, communication, management information and customer experience came first. Technology became part of the answer only after understanding the work.
Inside Jiomtys
The Business. The Booking. The System.
Private workshop screens can be added here once cleared for public viewing.
Customer
Jiomtys customer website
Live customer-facing website with vehicle registration entry.
Customer
Online booking
Live booking entry with registration and the service journey.
Workshop
JAC platform overview
The public JAC page shows the connected job board, job card and booking journey.
Daily job board / workshop calendar
Screenshot position
Workshop
Daily job board & calendar
Add a privacy-checked screenshot of the working board and workshop calendar.
Workshop photography
One connected operation
One Customer Journey. One Connected Operation.
The objective was to reduce disconnected processes and let information move with the customer and the job.
Live · Work from the workshop
Website booking, workshop calendar and daily job board, digital job cards, technician allocation and portal, inspections, notes, photos, timers, booked vs actual labour time, vehicle records, CRM, quotes and invoices. The public JAC site documents these working areas.
In development & awaiting confirmation
AI-assisted customer interaction is rolling out. The current status of customer portal features and split bookings/job cards will be confirmed before they are shown as live here. Splitting work for different technicians is the kind of change driven by an operational need, not a feature list.
From the business to the system
01 / The business problem
Work and customer information moved through multiple processes.
02 / The operational question
How should the work actually flow?
03 / The system
Connect booking, workshop, technicians, job cards, CRM and communication.
04 / The data
Understand capacity, time and progress.
05 / The next improvement
Keep developing around real operational problems.
The system evolves with the business.
Key capabilities
Related capabilities